Chatbots and the EU AI Act

Chatbots are one of the most common AI features on modern websites. They are also one of the easiest ways to become non-compliant.

The Main Requirement

Users must always know they are talking to an AI.

This means:

– No pretending to be human
– Clear disclosure at the start of interaction

Additional Considerations

Depending on the chatbot’s function, additional rules may apply, especially if it influences decisions.

Common Mistakes

– No disclosure
– Hidden disclosure
– Misleading tone

How to Fix It

– Add a clear message like “This is an AI chatbot”
– Make it visible
– Keep it consistent across pages

Scaling the Solution

If you have multiple chatbots or websites, manual fixes are not practical.

Using a plugin can help manage chatbot disclosures automatically.

Check this solution: EU AI Act Ready Plugin

Final Thoughts

Chatbots are powerful, but they come with responsibility. Fixing compliance now is much easier than dealing with penalties later.